Payment and Delivery Information

Payment

Currently the only online payment method we accept is Paypal. Please note that you don't need to have a Paypal account to pay through the Paypal website; just click the link saying "Don't have a Paypal account?" and you can pay with your debit or credit card. If you are having problems with paying by Paypal, please contact us and we will try to help.

If you are in the UK we can accept a bank transfer or a cheque, but we will not post your order until the payment clears. This also applies if you pay by Paypal e-cheque. Please contact us for bank details.

Please note that I include a printed receipt with each package. If your order is a gift sent directly to the recipient, you must leave a note to seller when you check out if you do not want me to include the receipt; I have some cat themed notelets I will include instead. If you want me to write a particular note in the card, again, please specify this when you check out.

Dispatch Time

Virtually all regular size orders are posted within two working days of your order. Small and Large sizes can take an extra day or two as they are not always kept in stock. Occasionally situations like a weekend away (lucky me!) can mean an extra day on dispatch time. If I expect there will be a delay with your order I will let you know as soon as I can. If you want more details on likely dispatch time before you place an order please contact me.

Delivery - UK orders

Postage on any order is a flat rate of £1.50. Orders from UK addresses are sent Royal Mail 1st Class, so usually you will receive your order within just a few days of dispatch. Our packages should fit through letterboxes unless you are ordering a LOT of collars! Please let us know if your order hasn't arrived within one week from confirmation of posting.

Note that our posting days are Monday - Friday.

Delivery - International orders

International orders are sent Royal Mail Air Mail Small Packets. Postage is a flat rate of £3.30 for European orders and £4.00 for all other international orders.

Orders to Europe usually arrive within a week to ten days but this is very dependent on the efficiency of the postal service in your country!

Most of the time, orders to destinations outside of Europe arrive within about two weeks, but it may be longer. If it still hasn't arrived by 4 weeks please let us know - but that is a very rare occurence! We try to keep on top of known postage delays and will inform you if we expect you'll be waiting a while.

Note that our posting days are Monday - Friday.